FAQ

My UIDC was blocked due to several times of inputting pin-code incorrectly

You can contact the KICB office in AUCA campus or any KICB branch and unlock your card in 30 minutes by filling out the required application

I lost my UIDC pin-code

You can contact the KICB office in AUCA campus or any KICB branch and reissue your card by filling out the required application. Commission for reissuance of UIDC card is 500 som, card production time – 10 working days. You can pay the fee in KICB office, later banks’ specialist will provide you a check of payment.

The cash was accepted through cash-in terminal and the receipt was provided, but the terminal displayed an error

If the cash-in terminal has issued the check, then the payment has been carried out successfully. For additional confirmation, you can apply to the bank’s round the clock call center by phone number 620101.

If the cash-in terminal has not given out a check, you need to contact the bank’s round the clock call center by phone number 620101 and find out was carried out payment or not. In the event of a missed payment, you should go to the nearest bank branch or KICB office in AUCA campus and submit an application.

In all cases, the check must be carried out for at least 20 minutes after the recharge.

Where can I get my UIDC bank account?

In any branch of the bank or in KICB office in AUCA campus.

I replenished my UIDC in time for my tuition but the funds were not withdrawn yet (after several days). Why?

The reason that no amount of tuition fees were written off can be only one – insufficiency of funds. Cash write-off takes place on a monthly basis on the 1st day of each month at the rate of the National Bank on the date of debiting. If the first day of the month is a weekend or holiday, the write-offs will be made on the first working day of the month. We ask you on the day of write-off (or in advance) to check the course of the National Bank and the amount on your card.

How do I know whether money for my tuition was withdrawn or not (sms or other form of notification?)

There are several ways how you can check whether the funds in favor of tuition fees were written off from your card:

  1. Activating SMS-notification service, with which you will be notified of all funds are debited from your card. Cost of service – 80 soms per month
  2. By activating the i-bank (internet banking), you will be able to see all the movement on your card for any period of time
  3. After each write-off KICB holds e-mail dispatch for those students from the accounts of which tuition fees were not charged
The cash-in terminal did not print the receipt

You need to contact the bank’s round the clock call center by phone number 620 101 and find out was carried out payment or not. In the event of a missed payment, you must go to the nearest bank branch or KICB office in AUCA campus and submit an application.

What is the last day of replenishment?

The last day of replenishment is the last day of each month, because write offs holds on the 1st day of each month. If the first day of the month is a weekend or holiday, the write-offs will be made on the first working day of the month.

What is the day of withdrawal?

Tuition fee write offs holds on the 1st day of each month. If the first day of the month is a weekend or holiday, the write-offs will be made on the first working day of the month.

I have replenished my account just today (several days later than 1st day of month). Can it be withdrawn by KICB. Could you inform the bank please?

Tuition fee write offs holds only on the 1st day of each month, so these funds will be written off only in the next month, the 1st day. If the first day of the month is a weekend or holiday, the write-offs will be made on the first working day of the month.

I can’t pay for the last month, what should I do?

University deducts students with outstanding tuition fees for 3 months. Therefore, in order not to be expelled from the university, you need to pay the debt in the last month during the next write-off in the next month

How can I get overdraft?

You can get overdraft in KICB office in AUCA campus by filling out the application and providing all the necessary documents to the KICB office in AUCA campus.

The bank withdrew only for 2 months, however I have replenished for 4 months

The reason that no amount of tuition fees were written off can be only one – insufficiency of funds. Cash write-off takes place on a monthly basis on the 1st day of each month at the rate of the National Bank on the date of debiting. If the first day of the month is a weekend or holiday, the write-offs will be made on the first working day of the month. We ask you on the day of write-off (or in advance) to check the course of the National Bank and the amount on your card.

Can I change the payment option?

You can change the payment option only at the beginning of the academic year, before the withdrawal starts.

I replenished for remaining months. Can you withdraw all remaining months?

Cash write-off takes place on a monthly basis on the 1st day of each month at the rate of the National Bank on the date of debiting. If the first day of the month is a weekend or holiday, the write-offs will be made on the first working day of the month. Tuition fee write-off are made for all months that have not been paid by a student with a sufficient available funds. First of all writes-off the amounts for the early months.

What exchange rate should I use?

Cash write-off takes place on a monthly basis on the 1st day of each month at the rate of the National Bank on the date of debiting. You can find out what exactly course cam be used on the National Bank website www.nbkr.kg

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